COVID-19 UPDATE : We are shipping as usual!

When will my package ship after I order?

All orders are shipped within 24 hours. Our dedicated fulfilment team handles and prepares your order for shipment and then the courier takes another day to prep the package to be sent out to you!

How long will it take my order to arrive?

Orders shipped with "7 Day Express" will arrive in an average of 7 days (7 business day range) after shipping and handling.

Can I cancel an order after I place it?

Inventory reservations are made instantly, so we are unable to cancel orders after you place them.

A tracking code will be emailed to you when your order is shipped. 

If your package is marked as delivered but can't be found, call or visit your local post office and provide them with the tracking #.

Lumiour is not responsible for lost or stolen packages. We have no control over your package after it is handed off to the carrier. We do not refund/replace orders that are marked as delivered.